Privacy Policy – Lottoland South Africa
This Privacy Policy explains how lottoland-za.com collects, uses, stores, and protects your personal information when you use our platform. We are committed to safeguarding your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa. By using lottoland-za.com, you consent to the data practices described in this policy. Please read this document carefully; if you do not agree with any part of it, you should discontinue use of the platform.
Data We Collect
When you register and use lottoland-za.com, we collect the following categories of personal data:
- Identity data – full name, date of birth, ID number or passport
- Contact data – email address, phone number, residential address
- Financial data – payment method details, transaction history
- Technical data – IP address, browser type, device identifiers, login timestamps
- Usage data – pages visited, bets placed, session duration
- Communications – records of support interactions via live chat or email
How We Use Your Data
We process your personal data for the following purposes:
- Account creation, identity verification (KYC), and age verification
- Processing bets, deposits, and withdrawals
- Complying with legal and regulatory obligations, including anti-money laundering (AML) checks
- Providing customer support and responding to queries
- Sending transactional notifications and, where you have opted in, promotional communications
- Improving our platform through analytics and performance monitoring
Cookies & Tracking
Lottoland-za.com uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of the platform. We use both first-party cookies (set by us) and third-party cookies (set by analytics and advertising partners).
Legal Basis for Processing
We process your data on the following legal grounds under POPIA:
- Contract performance – processing necessary to provide you with the services you requested
- Legal obligation – compliance with gambling regulations, AML laws, and SARS requirements
- Legitimate interests – fraud prevention, security, and platform improvement
- Consent – for marketing communications, which you may withdraw at any time
Data Sharing & Third Parties
We do not sell your personal data to third parties. We may share your data with:
- Payment processors and banking partners to facilitate transactions
- Identity verification and KYC service providers
- Regulatory authorities such as the Western Cape Gambling and Racing Board when required by law
- IT infrastructure and cloud service providers under strict data processing agreements
All third-party partners are contractually required to process your data only for the purposes we specify and in compliance with applicable data protection laws.
Data Retention
We retain your personal data for as long as your account is active and for a minimum of five (5) years after account closure, as required by South African gambling and financial regulations. After the retention period expires, your data is securely deleted or anonymised. Backup copies may be retained for a limited additional period as required for disaster recovery purposes.
Your Rights
Under POPIA, you have the following rights regarding your personal data:
- Right to access – request a copy of the personal data we hold about you
- Right to correction – request that inaccurate or incomplete data be corrected
- Right to deletion – request erasure of your data, subject to legal retention requirements
- Right to object – object to processing based on legitimate interests
- Right to withdraw consent – withdraw marketing consent at any time without penalty
To exercise any of these rights, contact our Data Protection team at [email protected].
Security
Lottoland-za.com uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Access to personal data is restricted to authorised personnel only, and all staff undergo regular data protection training. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant regulator within the timeframes required by POPIA.
Contact & Complaints
For privacy-related queries, corrections, or complaints, contact us at [email protected] or via Live Chat. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa at inforeg.org.za.